Customer Service Power Solutions Expert
3 weeks ago
Job Summary
We are seeking a highly skilled and motivated Critical Power Field Engineer to join our team at Unified Power Company.
About the Position
The successful candidate will hold a critical customer-facing role, ensuring our customers' needs are exceeded. They will provide troubleshooting and preventative maintenance services on UPS systems, AC/DC Rectifiers, Batteries, and Power Distribution Units (PDU's) at various customer sites.
Key Responsibilities
- Commission, maintain, and provide emergency support for power electronics at customer sites within the designated geographic area.
- Perform preventive maintenance, equipment start-ups, field modifications, and/or battery replacements.
- Participate in the development of Methods of Procedures (MOP), when required.
- Participate in regular training sessions held at the company's headquarters utilizing test equipment to enhance trouble-shooting skills.
- Discuss problems related to maintenance or operation of equipment with in-house and OEM technical support, when necessary.
- Communicate with customer site personnel to keep them apprised of all onsite or equipment-related issues.
Requirements
- 3-5 years working in the critical power industry with UPS, DC Power Systems, and/or OEM experience.
- Previous military experience in electronics or avionics – or – a 2-4 year technical degree or certificate.
- Advanced ability to troubleshoot faults to component level on equipment such as UPS systems, batteries, DC power systems, PDU's, Inverter Systems, etc.
- Knowledge of equipment manufacturers (OEM) specifications.
- Capable of utilizing hand tools and test equipment to perform work.
- Excellent verbal & written communication skills.
- Extremely customer service-oriented.
- Ability to work independently and resourcefully with good initiative and discipline.
- Must be able to perform repeated bending & lifting of up to 100 pounds during certain services.
- Must possess a valid driver's license and maintain a fully insurable status.
- Must be willing to travel, work nights and weekends when necessary, and be available for on-call readiness 24/7 with occasional periods of extended travel.
- Must be willing to apply for Security Clearance with the US Federal Government.
What We Offer
- A competitive salary of $80,000 - $110,000 per year, based on experience.
- Ongoing education via our web portal, Unified Power University, and at various company facilities across the nation.
- Opportunity for career advancement within our growing organization.
- Competitive benefits.
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