Operations Manager

1 week ago


Austin, Texas, United States Metropolis Full time
Job Summary

The Operations Manager is a key leadership position that oversees the day-to-day operations of an assigned location or locations.

Key Responsibilities
  • Directly supervise a team of at least two full-time employees or the equivalent, ensuring they meet performance and customer service standards.
  • Manage the operations of one or more locations, including team member performance, customer service, financials, maintenance, and safety.
  • Develop and implement forecasting, planning, and budgeting processes for assigned locations, ensuring expenses are within approved budgets.
  • Control spending, maintain maintenance control documents, and meet maintenance goals.
  • Promote safe work practices by conducting safety audits and coaching individual staff members.
  • Work closely with clients to define performance measurements and execution, ensuring all client operational documentation is complete and recorded.
  • Ensure Metropolis's standards of Customer Service are met, greeting customers and clients in a courteous manner, and communicating with customers and staff for general inquiries.
  • Implement company initiatives and processes, conduct performance evaluations, and perform specific operational responsibilities as required.
Requirements
  • High School Diploma or GED required; some college preferred.
  • Prior business experience preferred, with scheduling and payroll knowledge a plus.
  • Strong interpersonal skills, with the ability to plan and manage time for multiple tasks to meet established deadlines.
  • Able to detect safety concerns and adjust accordingly, with effective communication skills in both written and verbal form.
  • Maintain confidentiality of all work-related information and work in a diverse environment, being sensitive to issues of diversity and inclusion.
  • Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines.

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