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Operational Control Specialist
2 months ago
We are seeking a highly organized and detail-oriented Operational Control Specialist to join our team at Stellar Innovations. As a key member of our control assistant team, you will be responsible for the daily operational control of our call center services.
Key Responsibilities- Monitor and analyze key performance indicators (KPIs) in the call center services area to ensure optimal performance.
- Oversee the attendance of internal and external employees, ensuring that staffing levels meet business needs.
- Collaborate with team leaders and project trainers to develop and implement effective personnel deployment plans.
- Provide exceptional customer service by responding to employee inquiries regarding schedules and schedule changes.
- Make proactive calls to customer projects to ensure timely and effective service delivery.
At Stellar Innovations, we pride ourselves on being a dynamic and innovative company that values diversity and teamwork. Our employees are our greatest asset, and we offer a comprehensive training program to ensure their success. We are committed to creating a positive and inclusive work environment that fosters growth and development.
Requirements- Completion of training in a relevant field.
- Excellent communication and organizational skills.
- Ability to work effectively in a team environment.
- Strong analytical and problem-solving skills.
