Customer Service Representative

1 month ago


Chicago, Illinois, United States Citigroup Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Teller. As a Teller, you will play a critical role in providing exceptional customer service and supporting the execution of branch activities.

Key Responsibilities
  • Provide top-notch customer service to Citi clients, ensuring a positive first impression and building strong relationships.
  • Process banking transactions efficiently and accurately, including managing cash supply, handling deposits, and maintaining branch vault cash.
  • Identify opportunities to promote new products and services to clients, aligning with their financial goals.
  • Stay up-to-date on digital and self-service opportunities offered by Citi, educating clients on the benefits and features.
  • Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
  • Effectively manage client issues and concerns, escalating as needed to ensure client satisfaction.
  • Maintain a working knowledge of client accounts and Citi's products and services.
Requirements
  • Previous relevant experience preferred, but not required.
  • Demonstrated sales and customer service experience.
  • Money handling experience.
  • Effective problem-solving and communication skills.
  • Ability to work well in a team-oriented environment.
  • High School diploma or equivalent.
What We Offer

Citi offers a competitive salary range of $39,000 to $46,810 per year, prorated for part-time hires based on the number of hours worked. In addition to salary, Citi's offerings may include discretionary and formulaic incentive and retention awards. Citi also offers a comprehensive benefits package, including medical, dental, and vision coverage, 401(k), life, accident, and disability insurance, and wellness programs.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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