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Assistant General Manager

2 months ago

Decatur, Alabama, United States Taymax Group Full time
Job Summary

Taymax Group is seeking a highly motivated and experienced Assistant General Manager to join our team. As an integral member of our management team, you will be responsible for assisting in the oversight of club operations to ensure an exceptional member experience.

Key Responsibilities
  • Staff Management
    • Recruit, hire, train, and develop a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
    • Maintain a welcoming atmosphere for all members, prospective members, and guests, and ensure staff follows superior customer service guidelines.
  • Operations Oversight
    • Assist in scheduling and supervising staff to ensure that all shifts are regularly covered.
    • Ensure staff is providing exceptional customer service at all times.
    • Assist in resolving or escalating employee issues or concerns.
  • Front Desk Operations
    • Lead by example with involvement in all front desk-related activities.
    • Greet members and guests, providing exceptional customer service to ensure that everyone feels welcome.
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system, tour, and sign up new members, log amenities, and communicate updates or events to members and guests.
  • Cleanliness and Maintenance
    • Keep the front desk area and lobby clean and orderly.
    • Participate in regular facility cleaning and club upkeep, such as mopping up spills, trash removal, cleaning windows and mirrors, and re-racking weights.
    • Assist in ensuring the safety of employees, members, and club property by determining when equipment or facilities are in need of repair and communicating to the Club Manager and Facilities Maintenance team in a timely manner.
  • Administrative Tasks
    • Assist in ordering supplies using the specific budget based on club requirements.
    • Assist in tracking various statistics and reports on a weekly, monthly, and annual basis.
    • Manage marketing efforts to ensure that all staff are aware and trained on all marketing promotions.
    • Make daily bank deposits as needed.
Requirements
  • Education
    • Must be 18 years of age or older and have a high school diploma/GED equivalent required.
  • Experience
    • One year of customer service experience preferably in a similar gym or retail environment.
  • Certifications
    • Current CPR Certification required.
  • Skills
    • Basic computer proficiency (Microsoft Suite) and the ability to learn systems quickly.
    • Solid supervisory, diplomacy, and listening skills.
    • Hard working, enthusiastic, and energetic, and a passion for health and fitness.
    • Strong customer service and problem resolution skills.
    • Ability to work independently as well as part of a team.
    • Must have a valid driver's license, acceptable driving record, and must have own reliable means of transportation.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.