Enterprise Systems Operations Specialist

1 week ago

Orono, Maine, United States Cianbro Full time

In this key role, you will play a vital part in ensuring the success of the company by guaranteeing that all systems are operational. As an Enterprise Systems Analyst, you will handle the operations and support of critical business systems, collaborating closely with IT teams and business units to ensure optimal service levels are met. Your expertise will help the company scale through well-managed and maintained systems.

Key Responsibilities:

  • Support the day-to-day operations, maintenance, patching, and configuration changes of enterprise systems, applications, services, and environments to meet ongoing business needs and ensure secure, reliable service.
  • Perform validation and deployment of application patches, security fixes, and changes using lower environments prior to modifying production systems using established change management processes.
  • Advise and mentor tier 1 support, providing tier 2-3 production support of enterprise applications, engaging vendor support and dev teams when necessary.
  • Deploy tools and automations to enhance system monitoring, patching, and performance to ensure they meet performance and compliance guidelines.
  • Maintain applications documentation, including configuration, inventory, procedures, knowledgebase articles, and checklists.
  • Collaborate with stakeholders on configuration requirements and system specifications.
  • Assist with application-specific integrations, data exchange, import/export, and reporting tools.
  • Support onboarding of new or existing enterprise business systems into the operational portfolio, including M&A consolidations and data migrations.
  • Stay current with industry trends through education, research, certification, professional publications, peer networks, and/or professional organizations.

Qualifications/Requirements:

  • Support the day-to-day operations, maintenance, patching, and configuration changes of enterprise systems, applications, services, and environments to meet ongoing business needs and ensure secure, reliable service.
  • Perform validation and deployment of application patches, security fixes, and changes using lower environments prior to modifying production systems using established change management processes.
  • Advise and mentor tier 1 support, providing tier 2-3 production support of enterprise applications, engaging vendor support and dev teams when necessary.
  • Deploy tools and automations to enhance system monitoring, patching, and performance to ensure they meet performance and compliance guidelines.
  • Maintain applications documentation, including configuration, inventory, procedures, knowledgebase articles, and checklists.
  • Collaborate with stakeholders on configuration requirements and system specifications.
  • Assist with application-specific integrations, data exchange, import/export, and reporting tools.
  • Support onboarding of new or existing enterprise business systems into the operational portfolio, including M&A consolidations and data migrations.
  • Stay current with industry trends through education, research, certification, professional publications, peer networks, and/or professional organizations.

Cianbro is an employee-owned, tobacco-free, equal opportunity employer. We do not discriminate based on marital status, race, color, creed, gender, sex, religion, national origin, gender identity, age, veteran status, union affiliation, physical or mental disability, citizenship status, sexual orientation, genetic information, or other legally protected status.

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