Member Experience Specialist
4 weeks ago
Role Summary:
The Member Services Representative serves as the primary point of contact for members and guests at Crunch Fitness. This role demands high levels of professionalism, adaptability, and problem-solving skills, with a focus on delivering exceptional customer experiences.
Main Responsibilities:
- Oversee the front desk operations, ensuring efficient and accurate member check-in and check-out processes.
- Communicate effectively with members, responding to their needs and concerns in a timely and respectful manner.
- Maintain a thorough understanding of club services, amenities, and policies to provide informed support to members.
- Foster a positive and inclusive environment, promoting membership retention and satisfaction.
Desirable Qualifications:
- Previous experience in a customer-facing role, preferably in a fitness or hospitality setting
- Basic knowledge of fitness equipment and services
- Strong teamwork and collaboration skills
Estimated Salary: $45,000 - $55,000 per year
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