Patient Services Representative

2 weeks ago


Hinsdale, Illinois, United States AFC Urgent Care Full time
Job Description:
We are seeking an experienced Patient Services Representative to join our dedicated team of professionals. As a key member of our front office team, this individual will be responsible for managing patient interactions, scheduling appointments, and handling administrative tasks.

**Responsibilities:**
  • Patient Interaction and Scheduling:
    • Welcome patients warmly and ensure a positive experience.
    • Verify patient information, including personal and insurance details, and update electronic medical records as necessary.
    • Schedule patient appointments, consultations, and follow-up visits using the practice's scheduling software.
    • Collect patient co-pays, deductibles, and outstanding balances, and process payments accurately.
  • Administrative Support:
    • Maintain patient records, ensuring accuracy, completeness, and compliance with privacy regulations.
    • Assist in obtaining and organizing patient medical records, test results, and referral documentation.
    • Manage incoming and outgoing correspondence, including faxes, emails, and mail.
    • Assist with insurance verification, pre-authorization processes, and claims-related tasks as required.

This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting. The ideal candidate will possess a strong organizational skillset and be proficient in using electronic health records (EHR) and scheduling software. Additionally, they should have basic knowledge of Microsoft Office Suite and be familiar with HIPAA regulations and patient privacy practices.

**Estimated Salary:** $48,000 per year, based on location and industry standards.

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