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Dispensary Associate

4 weeks ago

Wayne, Pennsylvania, United States Ascend Wellness Holdings Full time
Job Summary

The Dispensary Associate is responsible for delivering exceptional customer experiences while maintaining operational integrity and compliance throughout the store. This role involves guiding customers through the cannabis purchasing experience, making informed recommendations based on customer desired outcomes, and providing accurate descriptions of our products.

Key Responsibilities
  • Deliver best-in-class customer service while maintaining operational integrity and compliance
  • Guide customers through sales transactions and offer advice and knowledge as needed
  • Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
  • Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
  • Promote a positive, customer-service oriented work environment and comply with established policies and procedures
  • Continuously develop product knowledge to offer customers the most up-to-date information and advice
  • Respond to customer inquiries in-store, online, and over the phone
  • Accurately use and maintain the point of sale (POS) system in person and over the phone
  • Accurate cash handling, customer cart management, and ringing of customer transactions
  • Accurate and timely data entry of customer information
  • Strive to achieve team and individual performance goals
  • Verify proper paperwork, documentation, and required identification for customers
  • Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership
  • Report any observed inconsistencies or hazards to Store Leadership
  • Maintain a clean, organized, safe, and inviting store environment
  • Complete store opening and closing checklists
Requirements
  • Must be at least 18 years of age
  • High school diploma or general education degree (GED)
  • Retail experience preferred, cannabis retail experience a plus
  • Exceptional customer service skills
  • Knowledge of basic computer skills
  • Cannabis point of sale (POS) software a plus
  • Positive attitude, team player, and strong work ethic
  • Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures
  • Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
  • Must have excellent organization and time management skills
  • Must be focused, pay close attention to detail
  • Must be able to internalize training and follow instructions
  • Must be able to communicate clearly and effectively