Client Service Ambassador
4 days ago
About the Job
This role offers an exciting opportunity to join our team as a Customer Advocate. As part of our sales and service team, you will interact with customers daily, providing exceptional service and ensuring their satisfaction.
Key Responsibilities
Welcome and assist customers in-shop, responding to their queries and resolving any issues.
Process and manage inbound communications, including calls, emails, and faxes, regarding various topics such as services, pricing, and warranties.
Maintain accurate records, confirming and completing work orders as needed.
Utilize problem-solving skills to address customer concerns and achieve resolution.
Collaborate with colleagues to meet customer needs and maintain effective communication channels.
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