Certified Senior Pharmacy Technician

2 weeks ago


Owensboro, Kentucky, United States Walgreens Full time
Job Description:

Customer Experience:

Engage with customers and patients by providing exceptional service, resolving issues, and answering questions to ensure a positive experience.

Model and share customer service best practices with team members to deliver a distinctive and delightful customer experience.

Develop strong relationships with most valuable customers.

Operations:

Assist in the practice of pharmacy under the supervision of a pharmacist, adhering to state, federal, and company policies.

Review and comply with the Walgreen Co. Pharmacy Code of Conduct.

Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information.

Assist pharmacists in scheduling and maintaining workflow.

Report prescription errors to the pharmacist on duty and adhere to Company policies and procedures.

Strictly adhere to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Responsibilities:

Register all related sales on assigned cash register, collect and handle cash as required.

Take customers to the OTC aisle to assist in locating products.

Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Process manual claims for third-party program prescription services in a timely and efficient manner.

Lead Pharmacy Department inventory management activities, including ordering, unpacking, checking, and storing shipment of pharmaceuticals.

Maintain knowledge of Company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.

Requirements:

PTCB or ExCPT certification (except in Puerto Rico).

One year of work experience as a pharmacy technician in a retail or hospital setting.

Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

Requires willingness to work flexible schedule, including evening and weekend hours.



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