Operational Quality Auditor for Retail Banking
7 days ago
First Commerce Credit Union is a financially strong, growing member-owned cooperative serving consumer and business needs across nearly 40 counties in North Florida and South Georgia. Our mission is to support our communities through financial wellness resources, help local businesses grow, and assist members in achieving their financial goals.
The Quality Assurance Specialist is accountable for ensuring the quality and integrity of all retail operational areas. This involves conducting regular audits, collaborating with financial center operations and management, and addressing errors and issues promptly.
About the Role:
- Conduct daily reviews of new accounts opened in branches, ensuring compliance with established procedures and protocols.
- Lead, plan, and execute retail audits to identify areas for improvement and ensure consistency across all financial centers.
- Maintain accurate records of audit reviews, track results, and distribute data on department audits.
Responsibilities:
- Monitor internal controls through regular audits and address any errors or issues promptly.
- Collaborate with financial center operations and management to resolve problems and improve processes.
- Document audit reviews and create action reports and metrics on audit reviews.
What We Offer:
- A competitive annual salary of $70,000 - $85,000, depending on experience.
- Comprehensive benefits package, including health, dental, vision, and life insurance options.
- Generous paid time off and sick leave policies.
- 401k plan with up to 4% employer match, vested from day one.
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