IT Support Specialist
4 days ago
Company Overview
Mai Wealth Management, Inc. is a leading provider of financial services and solutions.
We are seeking an experienced IT Support Specialist to join our team.
About the Role
This is a challenging opportunity for an IT professional looking to work in a fast-paced environment.
The successful candidate will be responsible for providing first-level technical support to our employees.
Responsibilities include:
- Responding to queries via phone, email, or ticket system
- Serving as the first point of contact for end-user computing needs
- Providing application support for all departments
- Maintaining daily/weekly performance of computer systems
- Installing, modifying, and repairing computer hardware and software
- Deploying, managing, and troubleshooting thin client devices
- Seeking feedback from end-users about computer usage and performance
- Tracking, routing, and redirecting problems to correct resources
Requirements
To be considered for this role, you should have:
- A Bachelor's degree in Computer Science, Information Technology, or a related field
- 1-4 years of demonstrated work experience as an IT Desktop Support Technician
- CompTIA A+ and Network+ certifications
- Experience with ticket systems, PC re-imaging software, thin clients, and multimedia devices
Competencies
The ideal candidate will possess:
- Excellent interpersonal, written, and verbal communication skills
- Knowledge of popular operating systems, software applications, and remote connection systems
- Proficiency in Microsoft Office and industry-related software programs
- Ability to diagnose and resolve complex technical issues
- Ability to manage multiple priorities and deadlines
Estimated Salary
$60,000 - $80,000 per annum, depending on experience.
Benefits
- Discretionary Bonus
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Health Savings Account
- Paid Maternity Leave
- Paid Parental Leave
- Tuition Reimbursement
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