IT Support Specialist

4 days ago


Independence, Missouri, United States MAI Wealth Management, Inc. Full time

Company Overview

Mai Wealth Management, Inc. is a leading provider of financial services and solutions.

We are seeking an experienced IT Support Specialist to join our team.

About the Role

This is a challenging opportunity for an IT professional looking to work in a fast-paced environment.

The successful candidate will be responsible for providing first-level technical support to our employees.

Responsibilities include:

  • Responding to queries via phone, email, or ticket system
  • Serving as the first point of contact for end-user computing needs
  • Providing application support for all departments
  • Maintaining daily/weekly performance of computer systems
  • Installing, modifying, and repairing computer hardware and software
  • Deploying, managing, and troubleshooting thin client devices
  • Seeking feedback from end-users about computer usage and performance
  • Tracking, routing, and redirecting problems to correct resources

Requirements

To be considered for this role, you should have:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field
  • 1-4 years of demonstrated work experience as an IT Desktop Support Technician
  • CompTIA A+ and Network+ certifications
  • Experience with ticket systems, PC re-imaging software, thin clients, and multimedia devices

Competencies

The ideal candidate will possess:

  • Excellent interpersonal, written, and verbal communication skills
  • Knowledge of popular operating systems, software applications, and remote connection systems
  • Proficiency in Microsoft Office and industry-related software programs
  • Ability to diagnose and resolve complex technical issues
  • Ability to manage multiple priorities and deadlines

Estimated Salary

$60,000 - $80,000 per annum, depending on experience.

Benefits

  • Discretionary Bonus
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • Health Savings Account
  • Paid Maternity Leave
  • Paid Parental Leave
  • Tuition Reimbursement

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