Retail Sales Associate

4 weeks ago


Grand Rapids, Michigan, United States T-Mobile Full time
About the Role

At T-Mobile, we're committed to delivering exceptional customer experiences. As a Mobile Associate, you'll play a vital role in bringing our brand to life within National Sales partner locations. Your primary focus will be on engaging with customers, educating them about our products and services, and providing personalized solutions to meet their needs.

Key Responsibilities
  • Proactively interact with customers in a fast-paced retail environment, using digital tools and effective communication to educate and showcase the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of our products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and maintain knowledge of systems and reference resources to provide the best possible experience for our customers.
  • Partner with nearby store locations to properly onboard customers, perform skills practicing, knowledge sharing, store operations, opening and closing procedures, and maintain a secure environment.
  • Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty through every interaction, and proactively reach out to potential customers to drive sales activity.
Requirements
  • High School Diploma/GED (Required)
  • 30 days of T-Mobile Mobile Associate experience (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Benefits

As a T-Mobile employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. You'll also have access to mobile service and home internet discounts, pet insurance, and commuter and transit programs.

About T-Mobile

T-Mobile USA, Inc. is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment where everyone feels valued and empowered to grow. If you're passionate about delivering exceptional customer experiences and growing your career, we encourage you to apply for this exciting opportunity.



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