IT Specialist

We are seeking a skilled Corporate IT Specialist to join our team at DOCS Health. As a key member of our IT department, you will be responsible for providing technical support and services to our corporate office.

• Install, configure, and test laptop and tablet configurations for events across the country.
• Assemble computers according to a predetermined design or create custom models and configure hardware to meet specific employee needs.
• Test all newly built machines to ensure proper functionality.
• Provide tier 1 onsite and remote support to resolve incidents, problems, and requests following our Helpdesk Ticketing process.
• Diagnose, troubleshoot, repair, and resolve issues with end-user systems, approved software, OS, and applications, networked and wireless phones, headsets, and/or printing systems.
• Implement, replace, and decommission systems.
• Provide training on new systems as needed.
• Participate in and provide input to problem management processes and knowledge management systems.
• Manage and work through escalations, including resolution documentation and follow-up.
• Support the IT needs of the Corporate office.
• Contribute to creating Knowledge Base Articles.
• Ensure local site operations adhere to EUS standards.

• Familiarity with laptop and desktop computers, as well as tablets, handheld scanners, printers, and shipping requirements.
• 2+ years of IT-related field experience, with hands-on Enterprise experience in computer support.
• Bonus skills: A+ Certification, scripting, and disaster recovery.
• Customer Service: able to provide excellent customer service skills in person, in writing, and on the phone.
• Troubleshooting skills: basic level understanding of troubleshooting applications (Office365, web browsers, endpoint security), hardware, and OS (Windows, Mac OS, and iOS) issues.
• Client Hardware: ability to diagnose and repair client hardware, including desktops, laptops, monitors, mice, client peripherals, mobile devices, printers, docking stations, etc.
• Networking: basic understanding of networking technologies, including TCP/IP, Wireless technologies, patch panels, cabling, etc.
• Telephony: basic level understanding of VOIP, voicemail, headsets, and Telephony systems.
• Able to work independently, manage time/resources in an organized fashion, with quality and communication documentation.
• HDI support center analysis (HID-Dast) - preferred.
• Require mobility (standing, walking, climbing, etc.).
• Legally authorized to work in the United States.

At DOCS Health, we are a trusted industry leader with over three decades of experience. Our experienced team of clinicians and logistics professionals are dedicated to delivering high-quality care to our partners and their members. We strive to do the right thing every time, and our commitment has set a new standard of care delivery through our fixed-clinic, mobile treatment center, telemedicine, and portable deployment models.

We are committed to ensuring equal employment opportunity and adhere to all applicable federal, state, and local anti-discrimination laws.