Airport Passenger Services Leadership Position

4 weeks ago


Warwick RI, United States ABM Industries Full time

Overview

We are seeking a seasoned leader to oversee daily airport passenger services operations, focusing on delivering exceptional customer service while ensuring safety, security, and efficiency. As General Manager of Passenger Services, you will lead a large team, foster positive relationships with clients, and provide strategic oversight on budgeting and financial processes.

This leadership role offers significant opportunities for growth within a dynamic organization committed to providing world-class service, fostering employee development, and driving business success.

Key Responsibilities

Leadership and Team Development

  • Lead and motivate a diverse team of up to 100 staff members, ensuring that everyone feels supported and empowered to deliver outstanding passenger services.
  • Foster an inclusive and collaborative work environment where team members are encouraged to grow and succeed.

Operational Excellence

  • Oversee the development and implementation of best practices for quality management, safety, and customer service.
  • Ensure that daily operations run smoothly and efficiently, maintaining high standards of service for all passengers.

Client Relations

  • Build and nurture strong relationships with clients, from property management to senior executives.
  • Be responsive to client needs, proactively addressing concerns, identifying opportunities, and ensuring client satisfaction.

Financial Oversight

  • Support budget preparation, vendor management, and cost-saving initiatives.
  • Manage payroll reporting, prepare monthly financial reports, and ensure that financial targets are met through effective time management and scheduling.

Recruitment and Retention

  • Work closely with the human resources team to attract, hire, and retain top talent.
  • Ensure the team remains customer service-focused and motivated, while offering opportunities for continuous learning and development.

Qualifications

  • High school diploma or GED required; further education is a plus.
  • At least five (5) years of experience in a customer-focused environment, ideally in an airport or high-volume hospitality setting.
  • Minimum of three (3) years of management experience, demonstrating leadership in team development and operations.
  • Experience in budgeting, expense control, and scheduling.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to meet all requirements for obtaining an airport SIDA badge.


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