Clinical Utilization Reviewer

5 days ago


Phoenix, Arizona, United States Triwest Healthcare Full time
Job Summary

The Utilization Management Clinical Reviewer plays a critical role in ensuring the delivery of cost-effective and high-quality care to our nation's heroes. As a key member of our team, you will be responsible for reviewing and making decisions about the appropriateness and level of beneficiary care, ensuring that resources are utilized efficiently and effectively.

Key Responsibilities
  • Conduct prior authorization, continued stay, and referral management activities to ensure timely reviews and notifications.
  • Assess medical necessity by screening available information against established criteria, using InterQual Clinical Guidelines Policy Keys and Behavioral Health criteria.
  • Interpret information and make decisions whether authorizations align with the TriWest benefit program.
  • Ensure compliance with Federal, State, and accreditation organizations' regulations.
  • Perform other duties as assigned, including maintaining regular and reliable attendance.
Requirements
  • Active, unrestricted RN license.
  • U.S. Citizen.
  • Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation.
  • 2+ years clinical experience.
  • 2+ years UM experience.
  • Proficient computer skills, including Microsoft Office Suite (Teams, Word, Excel, and Outlook).
  • Demonstrates effective verbal and written communication skills.
Preferred Qualifications
  • 3+ years Medical/Surgical experience.
  • Behavioral Health experience.
  • 1 year TriWest or TRICARE experience.
  • Managed Care experience.
Competencies
  • Communication/People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
  • Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
  • Coping/Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach.
  • Empathy/Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
  • Independent Thinking/Self-Initiative: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
  • High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
  • Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
  • Team-Building/Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
  • Technical Skills: Knowledge of TRICARE policies and procedures, Utilization Management principles, Managed Care concepts, medical terminology, medical management system, InterQual criteria, working knowledge of medical coding.


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