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Retail Team Member

1 week ago

Burlington, Washington, United States Kohl's Part time
Job Description

We're seeking a detail-oriented Retail Team Member to join our team. As a Retail Team Member, you will be responsible for providing excellent customer service in point of sale and customer service processes while focusing on consistent execution and operational efficiency.

  • You will engage customers by greeting them and offering assistance with products and services.
  • You will accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service.
  • You will meet or exceed individual goals (e.g., credit, loyalty).
  • You will support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices.
  • You will support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl's brand standards.
  • You will participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).
As a Retail Team Member, you will be expected to demonstrate a customer service mindset, anticipating customer needs and satisfactorily resolving issues. You will also be responsible for maintaining adherence to company safety policies for the safety of all associates and customers.