Night Auditor

3 weeks ago


Warsaw, New York, United States Indus Hospitality Group Full time
Job Summary

We are seeking a highly skilled Night Auditor to join our team at Indus Hospitality Group. As a Night Auditor, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner.

Key Responsibilities
  • Greet, register, and assign rooms to guests.
  • Answer telephone calls and respond to guest inquiries.
  • Post charges, compute bills, collect payments, and make change for guests.
  • Make and confirm reservations, monitor room availability, and block rooms as needed.
  • Program wake-up calls, handle guest mail and messages, and maintain market stock and coffee area.
  • Finalize transactions, process credit card payments, and prepare folios for departing guests.
  • Create, print, file, and transmit required reports, and compile daily sales figures.
  • Ensure hotel PMS system is in balance with the reservations system, correct any discrepancies, and provide guests with information about hotel services and local area.
  • Assist in maintaining lobby cleanliness, checking fixtures and equipment, and reporting deficiencies.
  • Schedule shuttle runs, perform laundry duties, and set up continental breakfast as needed.
Requirements
  • High school diploma or equivalent required.
  • One to three months of related experience and/or training preferred.
  • Basic computer knowledge, including Internet navigation, Microsoft Excel, and Microsoft Word.
  • Ability to read, interpret, and write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or associates.
Working Conditions

The Night Auditor will work in an environment open to the general public, occasionally exposed to fumes or airborne particles, chemicals, and dust. The noise level is usually moderate.


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