Operational Excellence Director

3 weeks ago


Shreveport, Louisiana, United States ASC (American Screening Corp) Full time
Key Responsibilities

The Operational Excellence Director will be responsible for participating in day-to-day operations of the customer service department, including managing customer inquiries, resolving issues, and optimizing processes to enhance efficiency and effectiveness. This individual will also assess and assist in the development of best practices within the customer service department to streamline workflows and improve service delivery. Additionally, this role will involve collaborating closely with other departments such as sales, marketing, and product development to ensure alignment in delivering a seamless customer experience and addressing customer feedback and concerns promptly.



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