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Assistant General Manager
2 months ago
As the Assistant General Manager at Residence Appleton, you will play a crucial role in ensuring the efficient operation of the hotel and delivering exceptional guest experiences. In the absence of the General Manager, you will supervise and support various departments, including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping.
Key Responsibilities- Supervise and Support Hotel Departments: Ensure the smooth operation of the hotel by supervising and supporting various departments, including Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping.
- Assist the General Manager: Assist the General Manager in revenue generation programs, participate in sales efforts, and help develop managerial and hourly employees through Corporate-approved training programs.
- Guest Satisfaction: Create an environment where employees make empowered decisions to ensure guest satisfaction, and follow up on empowerment successes and opportunities with Department Heads.
- Financial Reports: Assist the General Manager in creating financial reports as required by the Corporate Office, and meet all Corporate-imposed deadlines.
- Training and Development: Ensure that training in service standards is taking place in each department, and recruit, hire, and train Guest Services staff based on occupancy.
- Experience: At least 5 years of progressive experience in a Rooms or F&B department in a hotel, or a 4-year college degree and at least 2-3 years of experience in a Rooms or F&B department at a hotel, or a 2-year college degree and at least 3-4 years of experience in a Rooms or F&B department at a hotel.
- Qualifications: Previous supervisory experience required, proficiency in Windows Operating Systems, ability to evaluate and select among alternative courses of action quickly and accurately, and ability to work well in stressful high-pressure situations.
Our hotel offers spacious suites designed for both business and leisure travelers, with free WiFi, fully furnished kitchens, and complimentary amenities. We are located near major companies and attractions, and offer a convenient location for guests to explore the Fox Cities area.
