Customer Service Liaison

6 days ago


La Vergne, Tennessee, United States Ingram Content Group Full time

Role Summary

We are seeking a skilled Receptionist to join our team at Ingram Content Group's Headquarters Offices in La Vergne, TN. As a key member of our front desk team, you will be responsible for providing exceptional customer service, responding to inquiries, and representing the company with refined business-like vocabulary.

Main Responsibilities

  • Maintain current knowledge of new policies, procedures, and company personnel.
  • Diagnose and resolve customer issues with minimal supervision.
  • Process administrative work as directed by the supervisor.
  • Serve as point of contact for customers reporting errors, tracking orders, and checking order status.

Requirements

  • High School diploma or equivalent.
  • 2 years of contact center/customer service experience.
  • 1 year of experience in a receptionist or similar role.

Perks and Benefits

  • A highly competitive compensation package with generous benefits.
  • 10 vacation days, 10 sick days, and 3 personal days accrued annually.
  • 401K match, life insurance, employee assistance programs, and more.

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