Customer Service Liaison
6 days ago
Role Summary
We are seeking a skilled Receptionist to join our team at Ingram Content Group's Headquarters Offices in La Vergne, TN. As a key member of our front desk team, you will be responsible for providing exceptional customer service, responding to inquiries, and representing the company with refined business-like vocabulary.
Main Responsibilities
- Maintain current knowledge of new policies, procedures, and company personnel.
- Diagnose and resolve customer issues with minimal supervision.
- Process administrative work as directed by the supervisor.
- Serve as point of contact for customers reporting errors, tracking orders, and checking order status.
Requirements
- High School diploma or equivalent.
- 2 years of contact center/customer service experience.
- 1 year of experience in a receptionist or similar role.
Perks and Benefits
- A highly competitive compensation package with generous benefits.
- 10 vacation days, 10 sick days, and 3 personal days accrued annually.
- 401K match, life insurance, employee assistance programs, and more.
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