Risk Management Specialist

3 weeks ago


San Diego, California, United States Pyramid Consulting, Inc Full time
Job Title: Risk Management Specialist

We are seeking a highly skilled Risk Management Specialist to join our team at Pyramid Consulting, Inc. This is a contract opportunity with long-term potential and is located in a hybrid setting.

Job Summary:

The ideal candidate will have a proven ability to work effectively in a fast-paced and dynamic team environment, with strong problem-solving and decision-making skills. They will be responsible for analyzing customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends.

Key Responsibilities:

  • Work Saturdays and most holidays
  • Identify, research, and analyze complex issues
  • Manage multiple tasks and prioritize tasks to meet SLAs
  • Analyze customer information and financial patterns to identify fraud and risk patterns
  • Document processes and procedures and maintain accurate records
  • Represent the company and provide top-notch service while balancing customer empathy with risk policies
  • Collaborate with cross-functional teams to resolve customer-related issues
  • Stay up to date with industry trends and data knowledge to identify new fraud and risk patterns

Requirements and Technology Experience:

  • 2+ years of relevant experience in risk management
  • Proficient with G-Suite and other relevant software
  • Strong analytical and critical thinking skills with attention to detail
  • Proven ability to deescalate customers and handle difficult situations
  • Strong organizational skills and ability to manage multiple tasks
  • Ability to work under tight deadlines and prioritize tasks to meet SLAs
  • Strong work ethic with high integrity and ethics
  • Effective collaboration and teamwork skills
  • Strong understanding of customer service and customer empathy
  • Willingness to learn and adapt to new technologies and processes

Benefits:

Employee benefits include health insurance, 401(k) plan, and paid sick leave. The pay range is $25 - $29/hour.

About Us:

Pyramid Consulting, Inc. is a leading IT industry company that provides equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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