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Customer Support Associate

3 weeks ago

Milford, Massachusetts, United States Milford Fire Department - Massachusetts Full time

Job Title: Customer Support Associate

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Job Type: Full-time

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About Us: Milford Fire Department - Massachusetts is a dynamic and growing organization that values exceptional patient service.

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Job Description:

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We are seeking a highly skilled Customer Support Associate to join our team. The successful candidate will be responsible for handling incoming patient-related calls, addressing billing questions and concerns, and working closely with the billing team, hospital departments, and other agencies that provide billing and collection support.

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Key Responsibilities:

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  • Handle incoming patient-related calls in a professional and timely manner">
  • Address billing questions and concerns through research and communication">
  • Work closely with the billing team, hospital departments, and other agencies to resolve issues">
  • Support the Patient Account Lead with early out placements, bad debt placements, and HSN billing">
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Requirements:

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To be successful in this role, you will need:

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  • 1-3 years of strong customer service and telephone experience">
  • The ability to work independently and collaboratively">
  • Strong organizational skills and the ability to handle multiple competing priorities">
  • Accurate data entry skills and strong computer abilities">
  • Effective communication and interpersonal skills">
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Salary: $45,000 - $55,000 per year

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Bonus: Eligible for an annual performance-based bonus

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Benefits: Comprehensive health insurance, retirement plan, and paid time off