Workforce Management and Optimization Specialist

4 weeks ago


Canton, Ohio, United States Point32Health Full time

We are seeking a highly skilled Workforce Management and Optimization Specialist to join our team at Point32Health.

About the Role

As a Workforce Management and Optimization Specialist, you will play a critical role in ensuring that we have the right people with the right skills in the right place at the right time.

Key Responsibilities:

  • Develop and implement short-term staffing plans to meet business needs.
  • Collaborate with Sr. Workforce Management Specialists to ensure optimal staff allocation and schedule adjustments.
  • Monitor and analyze workforce data to identify areas for improvement.
  • Maintain up-to-date knowledge of industry trends and best practices in workforce management.

Requirements:

  • Bachelor's Degree or equivalent relevant work experience.
  • Excellent verbal and written communication skills.
  • 1-3 years of call center staffing experience preferred.
  • Proficiency in PC-based applications, Microsoft Office, CrystalX Reports, Verint, and Contact Center Manager Administration or similar systems required.

What We Offer:

We offer a competitive salary of $80,000 - $100,000 per year, depending on experience.

Our comprehensive benefits package includes medical, dental, and vision coverage, as well as retirement plans, paid time off, and employer-paid life and disability insurance.

We value diversity and inclusion and are committed to creating a workplace where everyone feels valued and respected.



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