Telecommunications Specialist

The Call Service Representative role at MidSouth Community Federal Credit Union is an exciting opportunity for individuals who enjoy working in a dynamic, member-focused environment. As a key contributor to our back-office support team, you will play a critical role in delivering exceptional service to our members, while building long-term relationships and driving business growth.

• Respond to member inquiries and resolve issues via phone, email, and in-person.
• Process transactions, maintain records, and update member information in our database.
• Cross-sell and upsell products and services to members, identifying opportunities to increase revenue and enhance member satisfaction.

To succeed in this role, you must have:

• At least six months of experience in a customer-facing role, preferably in the financial industry.
• Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
• Knowledge of banking products and services, with a strong understanding of regulatory requirements and compliance.

The estimated salary range for this position is $48,000 - $70,000 per year, based on experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.