Access Screener

Join Oakland Community Health Network (OCHN) as an Access Screener, playing a vital role in connecting individuals with mental health, intellectual and developmental disabilities, and substance use services. As a key member of our team, you will provide warm and welcoming assistance to the public, ensuring they receive the support they need.

• Provide exceptional customer service, empathy, and support to individuals seeking mental health, IDD, and substance abuse services.
• Conduct thorough eligibility screenings, determining the appropriate level of care for individuals.
• Collaborate with internal and external providers to ensure seamless coordination of services.
• Link individuals with community resources, providing education on available services and benefits.
• Adhere to established Quality Improvement Indicators, ensuring high-quality service delivery.

• Master's degree in a mental health field, with a valid clinical license (LLP, LP, LMSW, LPC, LMFT, LLMSW, LLPC).
• 1 year of experience in Behavioral Health or Substance Use disorder services.
• Knowledge of OCHN provider network, community resources, and admission/discharge criteria.
• Strong interpersonal and communication skills, with the ability to articulate complex service systems.

• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
• Strong organizational skills, with attention to detail and accuracy.
• Knowledge of trauma-informed principles and recipient rights policies.

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• A comprehensive benefits package, including medical, dental, and vision coverage.
• A hybrid (onsite/remote) work schedule, promoting work-life balance.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer, embracing and celebrating our employees' differences.