Club Ambassador

{"Job Title": "Club Ambassador", "Job Summary": "We are seeking a highly skilled and customer-focused Club Ambassador to join our team at Plantation Golf and Country Club. As the first point of contact for all incoming calls and visitors, you will be responsible for providing exceptional service and ensuring a warm and welcoming experience for our members and guests.

Responsibilities:

* Answer, screen, and direct all incoming calls with professionalism and courtesy
* Book dining reservations for guests, members, and potential members in a timely and accurate manner
* Inform patrons of the club's policies and expectations while visiting the club
* Review and forward telephonic messages to the corresponding department
* Respond within an hour to email queries
* Update members' addresses and contact information in the database with 100% accuracy
* Assist with membership packets and monthly newsletters
* Keep and maintain Lost & Found items
* Assist with reservation walk-ins and inquiries as needed
* Attend Staff meetings when requested
* Perform other tasks or projects as requested

Requirements:

* High School or GED equivalent
* Prior experience as a receptionist/Call Center or similar office environment
* Strong office and computer skills, including phone, fax, Internet, email, and various Windows software
* Excellent communication (oral and written), interpersonal, and customer service skills
* Professional, cordial, and polite demeanor and appearance at all times
* Excellent time management and reliability
* Strong detail-oriented and ability to effectively manage multiple tasks with various deadlines
* Self-motivated and able to prioritize and work independently with minimum to no supervision

Work Environment:

This job operates in a professional office environment. The employee is required to walk 10% of the time, stand 10% of the time, and sit 80% of the time. The employee will occasionally lift and or carry up to 25 lbs. on flat surfaces or stairs.

About Us:

Plantation Golf and Country Club is a private club located on Florida's west coast in beautiful Venice. We offer the finest in golf, tennis, social facilities, and personalized service to our members and their guests. Our club welcomes new members with warmth and hospitality, and we are proud to offer a unique atmosphere of relaxation, enjoyment, and community.

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.

Please submit your resume and a cover letter to apply for this position."

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