Fashion Retail Specialist

2 days ago


Denver, Colorado, United States H&M Group Full time
Company Overview

H&M Group is a leading fashion brand that offers the latest styles and inspiration. Our business idea is to provide fashion & quality at the best price in a sustainable way.

We strive to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas.

Job Description

This Sales Advisor role is responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance.

You will use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You will also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A typical day will include responsibilities such as:

  • Providing excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
  • Willingness to engage and have conversations with customers to provide excellent service
  • Guide customers through our fashion trends, stories & products in all areas of the store
  • Ability to effectively promote and sell our products to customers
  • Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
  • Representing yourself and the H&M brand positively during all customer interactions
  • Support with commercial or operational actions to reach sales targets with store management team

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