Assistant General Manager

3 days ago

Kirkland, Washington, United States Restore Hyper Wellness Full time
Job Summary

Restore Hyper Wellness is seeking a highly skilled Assistant General Manager to join our team. As a key member of our leadership team, you will play a vital role in driving business growth, developing a high-performing team, and delivering exceptional customer experiences.

Key ResponsibilitiesPeople Management
  • Assist in creating a positive team culture that fosters exceptional customer service and high staff performance.
  • Lead and motivate staff to achieve their full potential, leveraging individual strengths to drive customer satisfaction and productivity.
  • Manage disciplinary actions and provide in-the-moment feedback and coaching to team members.
  • Oversee the onboarding and training of new non-medical employees.
  • Work with the General Manager to adapt the team to new system procedures, education, and performance expectations.
Operations Management
  • Ensure all opening and closing procedures are followed, stepping in to complete as needed.
  • Maintain a safe, clean, and secure environment for guests and employees.
  • Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
  • Act as the point of reference for general issues and concerns that may arise while the General Manager is not present.
  • Serve as an expert on Restore products and services.
  • Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
  • Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the store's overall effectiveness and efficiency.
  • Lead on the floor and embody Restore's core values.
  • Proactively identify and address difficult situations, manage conflict confidently, and escalate issues appropriately.
  • Make timely and effective decisions regarding customer service issues.
  • Work a minimum of one weekend day per week.
  • Support the General Manager to ensure all company-wide initiatives are executed in your store.
  • Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.
Sales and Marketing
  • Check-in with Restore members regularly to ensure they're achieving their health and wellness goals.
  • Deliver individual sales goals and motivate your team to reach their targets.
  • Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
  • Manage declined auto-pays and follow up on expiring credit cards.
  • Follow up on missed appointments.
  • Process freezes/terminations in a timely manner and send email communication to members.
  • Assist the General Manager with store marketing and community outreach.
  • Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager.
  • Assist the General Manager in planning and leading monthly team meetings.
  • Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.
  • Identify and execute opportunities for corporate partnerships and community impact in collaboration with the General Manager.
Company Culture
  • Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness lifestyle.
  • Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for their contributions.
Qualifications
  • You've obtained an undergraduate degree or higher.
  • You love the sales process and have a proven track record of B2B sales.
  • You have at least one to three years of management experience.
  • You're passionate about fitness, athletic achievement, and general health and wellness.
  • Your verbal and written communication skills are on point.
  • You're a numbers person and can deliver action plans based on key metrics.
  • You embrace a supportive leadership role and are also a strong team player.
  • You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
  • You get joy and fulfillment from helping people feel better and live healthier lifestyles.
  • You place importance on ethics and integrity and exhibit this every day.
Benefits/Perks
  • A competitive salary.
  • Medical Insurance.
  • Flexible Schedules.
  • Casual Dress-code.
  • Fun, wellness-focused work environment.

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