Part-time Help Desk Professional

5 days ago


McKinney, Texas, United States Desktop & Depot Support Full time

We are seeking a Part-time Help Desk Professional to join our team in McKinney, TX. In this role, you will provide technical support for workstation software issues, perform IMAC tasks, load images, recover assets, tag assets, provide printer support, assist with client center (tech bar) activities, and update IT service management systems.

The ideal candidate will have prior experience in desktop support, knowledge of PC imaging, experience with change management and incident management, and familiarity with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe.

We offer a competitive salary of around $55,000 - $70,000 per year, depending on experience, as well as a range of benefits, including ongoing learning and development opportunities, regular performance appraisals, and the chance to advance your career. Our company is a hybrid cloud and managed services consulting firm that values its employees and clients.

This position requires U.S. citizenship status and the ability to work onsite in McKinney, TX.

Qualifications:
  • Prior experience in desktop support
  • Knowledge of PC imaging
  • Experience with change management and incident management
  • Familiarity with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe


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