Global Service Logistics Program Manager

2 weeks ago

Denver, Colorado, United States NetApp Full time
Job Summary

As a NetApp Global Service Logistics Program Manager, you will play a key role in providing project management services for internal operational programs from initiation through delivery.

These GSL professionals act as in-house subject matter experts, managing across internal processes and systems relevant to the successful completion of internal services/support goals, including technical and logistical requirements, identifying tasks, assigning and coordinating resources, and creating/tracking project schedules.

This is a challenging position that offers the opportunity to work collaboratively with professionals in various Service and Product Operations functions, with a focus on developing, managing, tracking, and documenting internal operational programs and projects.

Essential Functions:
  • Establish Service Parts Logistics integrations into NetApp business systems and processes.
  • Input to and approve CSIR and QSR field retrofit program management, execute GSL portion to completion.
  • Review and Approve/Reject FPVR request for support extension.
  • Review and provide requirements and input of contract/SOW negotiations with suppliers and customer. Participate in negotiations when required.
  • PM the RMA process with new CM's and ODM's
  • Program Manage system changes and other major initiatives that have a global impact with 3PL partners and NetApp GSL systems, i.e. SAP, Oracle, and Baxter (B2B connectivity)
  • Support day-to-day 3PL systems issues.
  • Manage and maintain FRU Parts Finder Tool
  • Program Manage RFP and other significant projects for Service Parts Logistics
Job Requirements

12 years of relevant related experience required.

Previous experience defining, managing, and tracking logistics-related service/support requirements, deliverables, schedules, and milestones for programs and projects within GSL.

Ability to develop longer-range project plans and schedules for individual work or for a small team.

Strong analytical, problem-solving, negotiation, and organizational skills.

Excellent verbal and written communication skills with ability to work collaboratively within a team environment, cross-functionally across internal functions, orgs, and with suppliers to meet aggressive goals and pre-defined feature and metrics requirements.

Strong computer skills including Microsoft Word, Excel, PowerPoint, Project

Preferred experience with Service SAP CRM and Oracle ERP.

Program Management training, a plus

Education

Bachelor's degree in industrial engineering, operational management, or a related field or equivalent experience. Master's degree preferred.

Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.

This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies.

Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

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