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Customer Service Representative

1 week ago

West Jefferson, Ohio, United States ID Logistics Full time

Job Overview

ID Logistics is a leading logistics company seeking a skilled Customer Service Representative to join our team. This role will provide exceptional customer service, process orders, and handle complaints in a prompt, courteous, and effective manner.

Responsibilities

  • Manage shipping and receiving within our system in partnership with Distribution Center Manager and Supervisors.
  • Process billing and invoicing with tight turnaround times and attention to detail.
  • Resolve any issues with billing, invoicing, shipping, and/or receiving with customers and internal management.
  • Daily effective communication (email, phone, or in-person) with customers and internal team members and management.
  • Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
  • Follow corporate and site-specific Good Manufacturing Practices and assist in enforcing them when necessary.
  • Observe all company safety rules and assist in enforcement as appropriate.

Requirements

  • High School Diploma or GED; or equivalent combination of experience and education; Bachelor's degree in business or similar discipline preferred.
  • 3 years verifiable customer service experience.
  • Strong written and verbal communication skills.
  • Outstanding computer and data entry skills.
  • Proficient in Microsoft Office suite.

Working Conditions

This position requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.