Warehouse Operations Manager
2 weeks ago
We are Wayfair, a leading e-commerce company in the furniture and home space. We're looking for a talented and experienced Warehouse Team Lead to join our growing team. As a key member of our Home Delivery team, you will play a critical role in ensuring the smooth operation of our warehouses and delivering exceptional customer experiences.
Key Responsibilities:- Assist in managing and overseeing all functions of the warehouse to ensure Safety, Customer, Quality, People, and Efficiency outcomes are met.
- Balance working directly in a process path while also helping to coordinate, coach, train, and answer questions for Associates.
- Identify opportunities to improve the safety, quality, and efficiency of warehouse operations and work with your Supervisor to implement changes.
- Receive, put away, pick, load, unpack, inspect, assemble, repackage, or blanket wrap products before shipping to customers.
- Evaluate damages and determine if items can be repaired.
- Perform touch-up and minor furniture repair.
- Audit staged outbound routes for accuracy and quality.
- Be responsive and timely with all forms of communication.
- Perform additional responsibilities including but not limited to maintaining site cleanliness, site projects, and transportation processes.
- Responsible for opening and/or closing site as needed.
- Leadership and motivational skills, and the ability to make decisions with limited guidance based on good judgment.
- This is a floor position, and will involve physically moving/processing products in addition to helping to lead a team of warehouse associates.
- Ability to work standing on the warehouse floor 10 hours a day.
- Must be comfortable repeatedly bending, stretching, reaching, and lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift.
- Experienced in more than one department. Work areas include: receiving, inventory control, picking, inspections, assembly, and return of product.
- Ability to use power and hand tools as needed.
- High attention to detail and prioritizes quality to deliver a perfect item to the customer.
- Experience with composing and replying to emails and internal instant messages.
- Experience with Warehouse Management and Exception Ticket Management Systems.
- 2+ years working experience.
- Must have excellent attendance & reliability.
- Able to read and comprehend English.
- Must be at least 18 years of age.
Wayfair is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace that reflects the communities we serve. If you are passionate about delivering exceptional customer experiences and have the skills and experience to succeed in this role, we encourage you to apply.
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