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Restaurant Operations Manager

2 months ago

Arlington Heights, Illinois, United States Invited Full time

Job Summary:

We are seeking a highly skilled Restaurant Operations Manager to oversee the daily food and beverage service in our Club restaurant operations. As a key member of our team, you will be responsible for ensuring that all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while maintaining the highest standards of service and safety guidelines.

Key Responsibilities:

  • Oversee daily food and beverage service in the Club restaurant operations
  • Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations
  • Maintain the highest standards of service and safety guidelines
  • Directly or indirectly supervise service staff to ensure consistent service and execution of Member/Guest F&B experience
  • Check reservation book and function sheets to ensure accurate room set-up and execution
  • Complete and comprehensive knowledge of the A La Carte menu, including daily features and specials
  • Responsible for possessing clear knowledge of all various liquors, beer, and wines available by the Club
  • Accurately execute Member/Guest orders and requests in a timely fashion
  • Ensure that the room is bussed and cleaned
  • Start opening procedures for breakfast, lunch, or dinner (depending on shift)
  • Record in the log any additional information or tasks that need to be forwarded on to the next shift
  • Attend, lead, and/or participate in all staff meetings, as well as participate in daily line-ups, weekly service training meetings, and special training sessions when requested
  • Assist in the implementation of various training programs to the service personnel to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention
  • Responsible for seeing that daily assignments and side work are completed in their respective areas, to meet Club standards and as communicated in the Training Handouts expectations
  • Assist fellow Employees, Members, and Guests to ensure delivery of the 3 Steps of Service without being directed
  • Notify supervisor of Member/Guest complaints at the time they occur and rectify, practicing service recovery to resolve any complaints as soon as possible
  • Partner with fellow Employees to provide the 3 Steps of Service to all Members/Guests
  • Monitor and maintain Club communication channels while on the clock to be current on all events coming up

Requirements:

  • 2+ years' experience in restaurant or Club-related field in Food & Beverage Industry
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred

Physical Requirements:

  • Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing

Primary Tools/Equipment Used in this Position:

  • Computer
  • Point of Sale
  • Trays
  • Bottle Opener
  • Wine Knife

Attendance Requirements for this Position:

Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.