Head Teller

The Head Teller is responsible for overseeing the daily operations of the teller line, ensuring efficient and accurate transaction processing, and providing guidance and support to tellers. This role requires strong leadership and communication skills, as well as the ability to handle complex transactions and manage cash operations.

• Lead and oversee all teller operations, providing guidance and training to ensure excellent member service and adherence to all policies and procedures
• Monitor and review all daily transactions, providing overrides as needed
• Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
• Maintain adequate security over cash
• Manage all dual control processes, including ATM, ITM, cash recycler, and night depository
• Manage the vault through sole control, ensuring proper procedures for opening and closing the vault securely
• Oversee cash order management, ensuring accurate and timely orders to maintain appropriate cash levels

• Process and approve wire transfers within limits
• Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
• Back-up teller and Member Services Representative when necessary
• Perform general administrative duties, such as attending meetings and report production

• Provide excellent member service, resolving inquiries, complaints, and issues promptly and courteously

• Monitor branch for compliance with policies and procedures
• Enforce security measures and compliance with regulations through surprise cash counts and other monthly audit requirements
• Adhere to all HOPE policies, procedures, and security protocols, and provide feedback to leadership on improvement opportunities
• Adhere to all regulatory compliance requirements

• Branch losses and profitability
• Membership growth
• Deposit growth

Desired Qualifications:

• Bachelor's degree, business concentration preferred
• 3+ years of experience in cash handling
• Experience within a financial institution preferred
• 1+ year supervisory experience preferred
• Fluent in English required, Spanish preferred

Work Environment:

• Employee spends the majority of time in an office environment, generally accessible to the public, members, and potential members
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Physical Demands:

• Employee is regularly required to sit, stand, and walk
• Employee will use hands to finger, handle, or feel, reach with hands and arms, and talk or hear
• Employee will irregularly lift and/or move up to 10 pounds
• Employee will frequently travel to various branches within the company's market
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Equal Opportunity Employer:

HOPE Credit Union is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.