Healthcare Provider Liaison

1 day ago


Roseburg, United States Umpqua Health Full time
Job Summary

Umpqua Health is seeking a skilled Provider Relations Specialist to foster positive relationships between our organization and healthcare providers. This role involves handling incoming calls, coordinating secret shopper calls, monitoring service access, and performing administrative duties.

Key Responsibilities
  • Take incoming calls from provider offices to address claims and concerns
  • Coordinate secret shopper calls to evaluate provider performance and customer service
  • Document findings and provide actionable feedback to improve provider-patient interactions
  • Collaborate with providers to address issues related to service quality and adherence to guidelines
  • Compile reports and presentations to communicate findings and recommend strategies for improvement
Requirements
  • Bachelor's degree in Healthcare Administration, Business Administration, or related field
  • Minimum 1-2 years of experience in provider relations, healthcare administration, or claims/billing
  • Excellent customer service skills
  • Strong understanding of healthcare operations, regulations, and industry trends
  • Excellent communication, negotiation, and interpersonal skills
Why Choose Umpqua Health?
  • Make a difference in our community by helping members navigate their healthcare needs
  • Join a collaborative team committed to your success and professional growth
  • Enjoy competitive pay, medical/dental/vision insurance, and opportunities for advancement


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