Mastech Digital Riskonnect Administrator Position

6 days ago

Dallas, Texas, United States Mastech Digital Full time
Job Overview

Mastech Digital is a leading provider of digital and mainstream technology staff, as well as Digital Transformation Services for all American Corporations.

We are currently seeking a highly skilled Riskonnect Administrator to join our team in the Energy domain. This contract position offers an exciting opportunity to work with our client and contribute to the success of their organization.

Key Responsibilities:

  • Stay apprised of regular Riskonnect application/Salesforce Cloud system maintenance and communicate impacts to functional stakeholders.
  • Monitor system availability and performance based on vendor provided dashboards and tools.
  • Communicate observed or stakeholder reported system nonavailability to vendor (not otherwise planned or communicated).
  • Manage application configurations and update as needed.
  • Modify picklist values as requested by stakeholders according to governance.
  • Modify picklist values to align with the system changes.
  • Maintain hierarchy as needed.
  • Create and maintain Riskonnect lists for specific end user needs.
  • Maintain user requests for enhancements and coordinate with vendor.
  • Investigate and resolve common level1 issues reported by end users or detected through monitoring systems before escalating to vendor or internal Technology support team as needed.
  • Track issue resolution for issues escalated to vendor.
  • Coordinate with the internal Technology support teams to troubleshoot any issue with integration, authentication / ADFS / Single SignOn, etc.) as needed.
  • Manage user access requests and licenses in Riskonnect via PAM requests.
  • Maintain licenses and communicate with functional owner on users' access in Riskonnect.
  • Monitor system logs for suspicious activities and responds to security incidents in a timely manner.
  • Review the Vulnerabilities and work with vendor and Security team for remediation.
  • Perform regular backups of system data through system data extracts to flat files and store OnPrem.
  • Create and maintain detailed documentation for system configurations, procedures, and troubleshooting guides.
  • Ensure that documentation is UpToDate and accessible to relevant stakeholders.
  • Provide and/or build system data extracts and/or reports to relevant stakeholders for reporting needs.
  • Work with stakeholders for building / providing system data extracts and/or for appropriate audits when requested.
  • Support Streetlights end users for automatic claim creation via Wizard spreadsheet upload; document and maintain spreadsheet template.
  • Be subject matter expert on Riskonnect reporting and dashboard capabilities for communicating with functional stakeholders.
  • Create new fields/columns as needed per business requirement and reach out to vendor for any assistance needed.
  • Proactively identify opportunities for process improvement and contribute to the ongoing enhancement of our systems and procedures.
  • Manage communications with functional partners and vendor.
  • Ability to lead and provide guidance to developers on technical requirements for portal enhancements and updates.

Requirements:

  • Bachelor's degree in computer science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent
  • Minimum 4+ years of experience
  • Relocation: This position will not cover relocation expenses
  • Travel: No
  • Local Preferred: Yes
  • Note: Must be able to work on a W2 basis (No C2C)

Estimated Salary: $As per Market Standards

Location: Hybrid

Duration: 12+ Months Contract

Contact Information:

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