Bell Attendant

2 days ago

Lahaina, Hawaii, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Bell Attendant to join our team at The Westin Maui Resort & Spa. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Greet and escort guests to their rooms, providing a warm and welcoming experience.
  • Open doors and assist guests/visitors entering and leaving the property, ensuring their safety and comfort.
  • Inform guests of property amenities, services, and hours of operation, as well as local areas of interest and activities.
  • Identify and explain room features to guests, including the use of room keys, mini-bars, and in-room safes.
  • Transport guest luggage to and from guest rooms and/or designated bell areas, ensuring timely and efficient service.
  • Assist with luggage storage and retrieval, maintaining a high level of organization and attention to detail.
  • Assist guests/visitors in and out of vehicles, including loading and unloading luggage, and provide directions as needed.
  • Arrange transportation for guests/visitors, recording advance requests as necessary.
  • Communicate parking procedures to guests/visitors, ensuring a smooth and hassle-free experience.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary, but a positive attitude and willingness to learn are essential.
  • Ability to work in a fast-paced environment, providing exceptional service to guests in a timely and efficient manner.
  • Excellent communication and interpersonal skills, with a focus on providing a warm and welcoming experience for all guests.
  • Ability to lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance, and objects weighing in excess of 75 pounds with assistance.
  • Ability to move around the property, including walking, standing, and climbing stairs, as needed.
What We Offer

As a member of our team, you will enjoy a competitive hourly rate of $14.00, as well as opportunities for professional growth and development. We are committed to providing a positive and inclusive work environment, where all associates feel valued and supported.

Marriott International is an equal opportunity employer, dedicated to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in empowering our associates to regain control and enhance their well-being when they need it most, while traveling.

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