Host/Hostess - Denny's - Whittier, CA
4 weeks ago
Job Location: CA Whittier 90606 Dennys Whittier, CA
Salary Range: $16.00 Hourly
Description:
Denco Family Inc is seeking a Host/Hostess for the Whittier, CA location. This position will be reporting to the General Manager and Restaurant Manager.
The Host/Hostess will be responsible for greeting and seating guests in a friendly and courteous manner, receiving payment and assisting other service personnel as needed to provide total guest satisfaction.
Responsibilities:
- Greet guests immediately in a friendly manner upon arrival and acknowledge at departure
- Demonstrate a sense of urgency and meet service cycle timing standards
- Seat guests at clean, dry tables utilizing proper seating rotation
- Determine and provide for any special needs of guests
- Maintain guest waiting list and adhere to proper seating order procedures
- Describe promotions and suggestively sell while seating guests; take initial beverage order
- Attend to any other guest needs during the entire dining experience as warranted
- Demonstrate safe cash handling procedures in accordance with policy and accurately complete cash, credit card, and discount transactions
- Use proper telephone etiquette
- Enter and deliver 'To Go' orders correctly
- Address complaints promptly in a courteous manner, and notify the supervisor of any issues
- Assist service personnel in providing beverage orders and refills and clearing and setting tables
- Willingly assist other team members without being asked
- Maintain proper supply of clean menus
- Lift and carry supplies and equipment up to 30 lbs.
- Demonstrate knowledge of station and floor breakdowns
- Possess strong product and menu knowledge
- Maintain foyer area of restaurant to be clean, organized and inviting to guests
- Complete all required side-work, including deep cleaning assignments
- Adhere to Denny's Brand Standards and internal policies and procedures
- Provide courteous service and be cordial to all team members and guests
Qualifications:
- Must have ability to communicate effectively in English, both orally and in writing
- Must be able to pass all required tests and training requirements for the position
- Must be able to work in a team environment
- Meets Denny's uniform and grooming standards and maintains them throughout the shift
- Must be able to work flexible schedule, including holidays, nights and weekends
- Must have excellent guest service skills
- Must be dependable and able to learn basic tasks and follow instructions
- Must place a value on diversity and shows respect for others
Denco Family Inc is an Equal Opportunity/Affirmative Action Employer. As an Equal Opportunity Employer, we do not discriminate on the basis of age, race, sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, genetic information, or any other status protected by federal, state or local law.
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