Shift Supervisor

4 days ago

Omaha, Nebraska, United States Omaha Henry Doorly Zoo Full time
Job Title: Shift Supervisor - Concessions

Omaha's Henry Doorly Zoo & Aquarium is seeking a highly motivated and organized Shift Supervisor to oversee the daily operations of our Concession areas. As a key member of our team, you will be responsible for ensuring maximum efficiency and providing exceptional customer service to our guests.

Key Responsibilities:
  • Oversee and assist with all duties assigned to the Concession areas.
  • Prepare cash in registers and buildings for opening each day.
  • Ensure all employees are in approved Zoo uniform with shirt tucked in and wearing name badge.
  • Supervise building crew on tasks such as cleaning, cooking, breaks, employee scheduling, inventory, end of day closing, and stocking.
  • Ensure proper food handling and portioning is understood and followed.
  • Responsible for continuous on-the-job training and re-training staff.
  • Accurately prepare daily paperwork and submit paperwork in folder at the end of the night.
  • Ensure first-class customer service is being offered at all times.
  • Clearly communicate problems, ideas, and situations to the Assistant Manager and/or Concession Supervisors.
  • Ensure proper cash handling procedures are followed.
  • Uphold and adhere to all Zoo policies and procedures.
Requirements:
  • Must be a minimum of 18 years of age.
  • Must be available to work up to 32-40 hours each week during the summer season, including weekends and holidays.
  • During off-season, a minimum of 24 hours per week is required, including weekends, holidays, and some evenings.
  • Must pass drug screening and background check.
  • Must attend and pass State of Nebraska Health Department-Food Handling course offered at the Zoo.
  • Ability to work well with other people and present a positive image and attitude.
  • Must have a high school diploma or GED.
  • Possess good math and calculator skills.
  • Ability to work well with guests and reflect positively on the Zoo.
  • Ability to work with employees with a wide range of ages and experiences.
  • Detail-oriented with strong interpersonal skills.
  • Ability to communicate clearly.
Physical Requirements:
  • Ability to lift up to 35 lbs.
Work Environment:

Work is performed indoors in a climate-controlled environment. Employee may be asked to perform in other areas, including outdoor locations. Depending on the location, employee must adapt to warmer temps due to certain equipment such as grills and fryers. Must wear closed-toe shoes.

Omaha's Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.

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