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Customer Service Representative

2 months ago

Santa Clarita, California, United States Medline Industries Full time
{"title": "Customer Service Representative", "content": "Job Summary

At Medline Canada, we're committed to delivering exceptional customer experiences. As a Bilingual Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch support in their preferred language.

Reporting to the Customer Service Manager and/or Supervisor/Team Lead, you'll engage with customers through various channels, including phone, email, chat, and in-person interactions. Your exceptional communication skills, problem-solving abilities, and dedication to customer satisfaction will make you an asset to our team.

Key Responsibilities
  • Customer Interaction: Provide friendly, empathetic, and professional support to customers, ensuring clarity and understanding of their needs and concerns.
  • Team Collaboration: Work effectively with colleagues to share knowledge and insights, providing consistent and exceptional customer service.
  • Issue Resolution: Resolve customer inquiries, concerns, or complaints efficiently, striving for first-contact resolution and escalating complex issues when necessary.
  • Product Knowledge/Adherence to Policies: Maintain a deep understanding of Medline's products, services, policies, and procedures to provide accurate information and guidance to customers.
  • Problem-Solving: Analyze customer issues and provide creative solutions to meet their needs while adhering to company policies and guidelines.
  • Documentation: Accurately document customer interactions, including issues and resolutions, according to Medline's database and contact center platforms.
  • Feedback Handling: Gather and relay customer feedback to relevant departments for continuous improvement of products and services.
  • Department Collaboration: Work effectively with intercompany departments to ensure a consistent and high-quality customer experience.
", "lang_code": "en-US"}