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Service Technician

1 month ago

Salem, Oregon, United States Groundworks Full time
Job Overview

Groundworks is seeking a skilled Service Technician to join their team in the Roanoke, VA area. As a key member of the customer journey post-installation, this role focuses on partnering with customers to inspect and service pre-existing foundation repair and water management solutions.

The Service Technician supports customers with additional solutions options and needs, ensuring a seamless experience. With a strong emphasis on customer relationships and professional representation, this role is ideal for individuals with a passion for delivering exceptional service.

Key Responsibilities
  • Execute appointments scheduled with customers
  • Travel to customers' homes based on assigned appointments
  • Build long-term relationships with customers and professionally represent the company
  • Recommend additional products and services to enhance or improve original installations or to remedy potential issues
  • Perform annual customer maintenance visits, examining work previously completed
  • Perform reactive service appointments, diagnose, and fix any issues
  • Install additional products purchased by the customer as necessary
  • Adhere to safety regulations and procedures when carrying out responsibilities
  • Examine solutions installed by the company and determine potential warranty or non-warranty work
  • Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
Requirements
  • Full-time
  • Remote & Onsite: Reporting into and working remotely of Branch location
  • Servicing area within territory

Groundworks is the leading provider of Foundation Repair, Crawl Space Encapsulation, Basement Waterproofing, and Concrete Lifting & Stabilization. With locations across the USA and Canada, Groundworks is the leading foundation solutions and water management company in North America. Recognized as a Top Workplaces USATM company and offering employee ownership for everyone, we're building something that just can't be replicated.

We're unique here at Groundworks. We are all connected through the same vision, mission, and values, and we are stronger together. We're proud to be the Groundworks Tribe.

Our highly trained teams have decades of experience delivering innovative solutions, unmatched quality, and industry-leading warranties, helping homeowners everywhere protect and repair their most valuable asset – their home.

When customers choose a local Groundworks company, they can feel confident they're hiring the trusted local experts who will ensure the job's done right.

When you choose Groundworks, you'll join thousands of Tribemates who are making history.