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Customer Support Representative for Medical Devices

2 weeks ago


O'Fallon, Missouri, United States Rotech Healthcare Full time
About Rotech Healthcare

Rotech Healthcare Inc. is committed to providing high-quality medical products and services to patients nationwide. Our goal is to ensure that patients receive the best possible care and support in the comfort of their own homes.

Job Responsibilities

The Customer Service Representative will be responsible for:

  1. Assisting with updating respiratory grids
  2. Clearing previous day's routes and checking paperwork for accuracy
  3. Communicating with patients, clients, and referral sources
  4. Completing SOPs/CMNs and documenting on tracking logs
  5. Coordinating patient information and processing paperwork
Preferred Qualifications
  • Experience with medical terminology and record management
  • Knowledge of Microsoft applications (Outlook, Word, Excel)
  • Ability to lift up to 35 pounds and transport patient equipment
Benefits and Perks
  • Generous paid time off and holidays
  • Employee recognition program
  • Bonus and incentive opportunities
  • Mileage and telephone reimbursement (when applicable)