Technical Support Specialist
3 weeks ago
The Technical Support Specialist at Loffler Companies, Inc. provides technical support to clients, troubleshoots issues, and resolves problems in a timely manner. This role requires strong communication skills, the ability to work effectively in a team, and a strong understanding of technical concepts. Responsibilities include answering customer calls, responding to emails, and collaborating with internal teams to resolve complex issues. The ideal candidate will have a strong ability to multitask, excellent problem-solving skills, and a willingness to continuously update their knowledge of technology.
Responsibilities
- Respond to customer inquiries and resolve issues via phone, email, or in-person
- Troubleshoot technical issues and provide solutions efficiently
- Collaborate with internal teams to resolve complex technical issues
- Continuously update knowledge of equipment, software, and connectivity to provide better support to clients
- Communicate effectively with colleagues and management to ensure seamless operations
Salary Range
$55,000 - $75,000 per annum, depending on experience.
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