Technical Support Specialist

3 weeks ago


Valley Park, Missouri, United States Loffler Companies, Inc. Full time
Job Description
The Technical Support Specialist at Loffler Companies, Inc. provides technical support to clients, troubleshoots issues, and resolves problems in a timely manner. This role requires strong communication skills, the ability to work effectively in a team, and a strong understanding of technical concepts. Responsibilities include answering customer calls, responding to emails, and collaborating with internal teams to resolve complex issues. The ideal candidate will have a strong ability to multitask, excellent problem-solving skills, and a willingness to continuously update their knowledge of technology.

Responsibilities
- Respond to customer inquiries and resolve issues via phone, email, or in-person
- Troubleshoot technical issues and provide solutions efficiently
- Collaborate with internal teams to resolve complex technical issues
- Continuously update knowledge of equipment, software, and connectivity to provide better support to clients
- Communicate effectively with colleagues and management to ensure seamless operations

Salary Range
$55,000 - $75,000 per annum, depending on experience.
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