Customer Service Representative

2 weeks ago


Homewood, Alabama, United States Help At Home Full time
About Help at Home

We are the nation's leading provider of high-quality support services to seniors and individuals with disabilities. Our mission is to establish the home as the center of health and care coordination, serving our clients as if they are family, and creating meaningful moments that make a difference.

Job Summary

We are seeking a skilled and compassionate Caregiver Support Specialist to join our team. As a key member of our care team, you will be responsible for developing and monitoring care plans to ensure our clients receive quality care while serving as the primary liaison between clients, home care aides, managers, referral sources, and others directly involved in the client's care.

Responsibilities
  • Maintain assigned clients' files, employee files, and all related paperwork
  • Provide direct training to field staff on client care plans
  • Monitor the performance of field staff who provide and support patients with personal care to ensure quality service
  • Proactively communicate schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager
  • Prepare and submit routine departmental reports, as required
  • Record and maintain accurate documentation of the client's condition and overall service
  • Conduct and keep a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training
  • Appropriately handle client complaints and problems; document and report any significant issues for further attention or resolution, as required
  • Ensure compliance with local, state, and federal laws as well as with company policies and procedures
  • Perform other job-related duties as assigned
Requirements
  • Bachelor's Degree preferred, but not required
  • 2 years of management/supervisory experience is preferred, but not required
  • At least 18 years of age required
  • High school diploma or equivalent required
  • Ability to work in a fast-paced environment and professional written and verbal communication skills
Benefits
  • Weekly pay starts at $18.00 per hour ($18.50 for Chicagoland)
  • Direct deposit or cash card offered
  • Healthcare, dental, and vision insurance
  • Paid time off
  • 401k
  • Ongoing, in-depth training opportunities
  • Meaningful work with clients who need your help
  • Career growth and experience with an industry leader with 40+ years of history in a high-demand field


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