Emergency Recovery Coordinator

1 week ago


Lexington, Kentucky, United States Paul Davis Restoration of Lexington, KY Full time
Job Summary

We are seeking a highly skilled and experienced Emergency Recovery Coordinator to join our team at Paul Davis Restoration of Lexington, KY. As an ERC, you will play a critical role in providing exceptional customer service and ensuring the highest quality care for our clients during times of crisis.

Key Responsibilities
  • Generate revenue opportunities by consulting with property owners impacted by fire, water damage, or other large-scale emergency events
  • Cooperate with public emergency response agencies and private entities to provide restoration services
  • Establish positive relationships with customers and provide exceptional customer service
  • Participate in restoration-related community awareness events and programs
  • Search for and act upon potential opportunities to provide restoration services
Requirements
  • High school diploma or equivalent required
  • Four plus years of experience in restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, or insurance
  • Two plus years of experience in an outside sales role or customer service role
Preferred Skills
  • Self-motivated to get results
  • Loves working with people in need of assistance
  • Organized, but flexible
  • Excellent communication skills
  • Thrives under high-stress situations
Working Conditions

The physical environment requires the employee to work in all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds.


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