Customer Experience Director

5 days ago


Glendale, Arizona, United States ServiceTitan Full time
About the Company

We are ServiceTitan, a leading provider of software solutions for the home services industry. We are committed to helping our customers succeed by delivering innovative, user-friendly solutions that drive growth and profitability.

Job Description

The Customer Experience Director will be responsible for leading our customer experience strategy to drive customer satisfaction, loyalty, and advocacy. This role requires a strong understanding of customer needs and behaviors, as well as excellent leadership and management skills.

Duties and Responsibilities
  • Develop and execute a comprehensive customer experience strategy to drive customer satisfaction, loyalty, and advocacy
  • Collaborate with cross-functional teams to ensure seamless execution and measurement of customer experience initiatives
  • Analyze customer data and feedback to identify trends and areas for improvement
  • Lead and manage a team of customer experience professionals to achieve exceptional results
Qualifications
  • 8+ years of experience in customer experience or a related field
  • Proven track record of driving customer satisfaction, loyalty, and advocacy through effective customer experience strategies
  • Excellent leadership and management skills, with the ability to inspire and motivate a team
  • Strong analytical and problem-solving skills, with the ability to leverage data to inform customer experience decisions
  • Experience working with customer communication tools, such as CRM systems


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