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IT Support Specialist II
2 months ago
Position Overview:
We are seeking a skilled IT Support Specialist to provide on-site technical assistance and support to end users. This role requires a proactive approach to managing support tickets and ensuring timely follow-up on all requests.
Key Responsibilities:
1. Setup, configure, and integrate hardware components effectively.
2. Address and resolve support tickets with diligence and care.
3. Provide in-person technical support to users, fostering positive interactions.
4. Collaborate with the Site Leader to implement established processes and manage escalations.
5. Maintain a physically active presence, including lifting up to 40lbs and navigating customer work areas.
Qualifications:
- Experience in an enterprise IT environment is essential.
- Ability to engage in face-to-face support and communication.
- Physical capability to remain active throughout the day while assisting customers.
Company Overview:
Apex Systems is a leading IT services provider dedicated to delivering exceptional solutions to clients worldwide. We prioritize innovation, teamwork, and ongoing professional development, offering extensive resources, training, and a comprehensive benefits package.
Diversity and Inclusion:
We are an equal opportunity employer and welcome applicants from diverse backgrounds. Our commitment to inclusivity is reflected in our hiring practices and workplace culture.
