HVAC Service Professional

2 days ago

Augusta, Georgia, United States Hoffman & Hoffman Inc Full time

About Hoffman & Hoffman Inc.

Hoffman & Hoffman Inc. is a company focused on delivering innovative HVAC solutions through superior design and customer service, aiming to be #1 in the industry.

Salary:

We offer an estimated annual salary of $60,000 - $80,000 based on industry standards and location.

Job Description:

The primary purpose of this HVAC Service Technician is to provide preventative maintenance, start-up, warranty, and repair services on light commercial and industrial air conditioning equipment with strong emphasis on customer service.

This position may occasionally involve after hour call outs in order to provide emergency repairs.

Essential Duties and Responsibilities:

  1. Service a variety of HVAC products and equipment ensuring customer satisfaction.
  2. Read and understand blueprints, equipment manuals, and engineering specifications to properly diagnose and repair units.
  3. Use a variety of hand-tools and specialty equipment typical of the commercial HVAC Service trade.
  4. Identify, analyze, diagnose, and repair systems and products at customer's location.
  5. Survey customer site for properly operating equipment and report any deficiencies found providing sales leads to internal associates as necessary.
  6. Perform preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
  7. Prepare in advance for on-site installation and repairs examining building layout anticipating difficulties gathering materials and coordinating various trades for on-site work.
  8. Diagnose/troubleshoot inoperable equipment and develop action plan for repairs and problem resolution.
  9. Determine replacement parts required securing materials and complete repairs on a timely basis returning any non-used or refundable parts for credit.
  10. Interact face to face with customers to ensure proper and accurate communications exist.
  11. Document all work performed accurately completing field service reports equipment log sheets etc.
  12. Complete and submit all required paperwork on a timely basis.
  13. Operate and be diligent in properly caring for and maintaining a company vehicle.
  14. Provide technical support to customers.
  15. Flexible to work overtime/weekends as necessary in order to meet customer requirements.
  16. Limited travel required but may include occasional overnight stays.
  17. Stay informed on industry news and trends products services competitors and relevant information about existing and emerging technologies and the latest product-line developments attending company training seminars to become familiar with product lines.
  18. Conduct oneself in a professional manner as a positive representative of the company both to the customer and public.

Requirements:

  1. Education/Experience: Associate's Degree or equivalent from a Technical / Trade School with a certificate in Heating Ventilation and Air Conditioning.
  2. Minimum of Five (5) years related experience preferred.
  3. Operational knowledge of computers and Microsoft Office software preferred.
  4. Ability to read comprehend and write simple instructions and short correspondence ability to effectively present information in one-on-one and small group situations.
  5. Ability to add subtract multiply and divide in all units of measure using whole number common fractions and decimals ability to compute rate ratio and percentages ability to understand data presented in a graphical format such as pie charts bar graphs etc.
  6. Ability to recognize problems and develop the most cost-effective solution ability to collect data establish facts and draw valid conclusions.
  7. Must pass pre-hire requirements including background check motor vehicle report and drug screening.
  8. Must possess valid drivers' license.
  9. Must possess EPA mandated card for safe refrigerant handling Universal certification preferred.

Work Environment:

  1. In order to properly perform the duties of this job the employee is regularly required to stand use hands in order to finger/grasp/handle/feel talk and hear.
  2. The employee frequently is required to walk reach stoop kneel crouch and/or crawl the employee is occasionally required to sit.
  3. The employee must regularly lift and/or move up to 10 pounds frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.
  4. This position requires frequent working outdoors inside mechanical/equipment rooms and possible extreme weather conditions.
  5. This position is regularly exposed to live voltage moving mechanical parts and heavy equipment.
  6. Frequent exposure to wet and/or humid conditions elevated and/or precarious work places fumes or airborne particles outside weather conditions risk of electrical shock and vibration.
  7. Occasional exposure to toxic or caustic chemicals extreme cold and extreme heat.

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